SHEJEWEL does not offer exchange or refund in case of a change of mind of the customers. Any exchange or refund will only be borne by us if the mistake is from our end and supported by proof from the customers.

ORDERS ONCE PLACED CAN NOT BE CANCELLED UNDER ANY CIRCUMSTANCE. 

We do not accept returns or exchanges unless the item you purchased is defective.

In case of damaged goods and lost items, the amount will be refunded, provided a full video proof from opening the seal of the package till the end with no cuts, no filter and no editing.

Without the proof, SHEJEWEL will be in no position to process the refund.

No claims will be entertained without any proof.

No Refund and Exchange will be considered in case of size issues.

Conditions for a refund:

• An unboxing video should be from the start of the package including the name, address sheet, and the bill of the order.
• The video should be unfiltered, and unedited with no cuts in between.
• The proof should be sent by email in 24 hours after receiving the order.
• If exceeded 24hours SHEJEWEL will under no circumstance process the refund.
• Only the amount of the product will be refunded and not the shipping cost.

• The exchange of the damaged products will be done according to the availability of the product, in case the product is not available the customer can either wait for the stock or ask for a refund. (shipping charges under any circumstance are non-refundable)  
• No refund or cancelations will be initiated while the order is still in transit.
• No refund or cancelations will be initiated if the reason being delay in delivery since we have no control over the courier services.
• No refund or cancelations will be initiated if the order is processed as usual. 

Please note the following exceptions to our return and exchange policy:

• Discounted items, and sale times are final and cannot be returned or exchanged

• Sale items are non-refundable
• There will be no exchange or refund if the product has already been used by the customers. 

•  If the package is lost or misplaced due to the incorrect/incomplete address, SHEJEWEL will under no circumstance be responsible and under no circumstance will initiate any kind of refund.

• If the customer rejects a prepaid order at the time of delivery, we will be under no obligation to provide any kind of refund.

•  If the package is returned due to the customer’s fault (wrong/incomplete address/contact details), they will have to pay shipping again.

Note: If the customer fails to report within 24 hours after receiving the products no refund or exchange will be initiated.